We are still open for face to face osteopathic treatments for all patients despite the current lockdown. We are continuing to review our strict hygiene protocols with a Covid-19 Clinic Safeguarding Policy to keep you and us safe.
What is the Covid-19 Clinic Safeguarding Policy?
We have assessed and planned the safest way to run the clinic in light of the ongoing pandemic. Our continually changing risk control policy is based on strict guidelines from our regulatory body GOSC (General Osteopathic Council) and the Institute of Osteopathy. We work with the Therapy & Life Centre closely. So we want to ensure that our clinic is the safest possible environment. This means for both our patients and indeed us.
We wish to reassure you that we are doing everything possible to maintain your visit’s safest practices. We have carried out a full risk assessment and have important hygiene and infection control protocols in place. This is our Covid-19 Clinic Safeguarding Policy which you are welcome to view on request.
What you’ll notice:
These are some of the changes you will notice before and during your appointment.
Before your appointment:
Before your appointment, we will call you the day before. This is to complete a pre-screening questionnaire to ensure face-to-face treatment is safe to go ahead.
You might be regarded as in the shielding/vulnerable category. If this is the case, we will need to assess you. We will establish if you need to visit the clinic. A video consultation might be more appropriate at the moment.
If you are currently self-isolating because you are in quarantine from travelling from overseas, have been in contact with someone with Covid or still experiencing symptoms of Covid beyond 10 days duration, we cannot treat you.
When you visit the clinic:
We have spread out our appointment times. We have 15-minute gaps between patients to allow time for cleaning/aerating the room. The aim is also to avoid patient crossover in the reception area. However, we do, please ask that you do not arrive early or late for your appointment.
When you arrive, we will ask you to wait outside the clinic until we come to collect you. Please press the intercom buzzer for Room 1 when you arrive. We will take your temperature before you enter the clinic to ensure you are well enough to treat. We will give you a new medical standard mask on your arrival.
Only one patient may enter the clinic room at a time. The only exception is when we are treating a baby/child. Here one parent/chaperone may be present. The chaperone will also need to complete the screening questionnaire.
We do ask you to leave any unnecessary items at home, e.g. bags. However, please bring toys/rattles/books/iPads for your baby/child during treatment as, sadly, we are unable to provide these at present.
PPE & Cleaning Protocols – For you and us
We will all be wearing the appropriate protective equipment (PPE) when you arrive for your appointment. We will wear surgical masks, gloves and an apron for the hands-on treatment.
When you arrive, we will ask you to apply the alcohol-based cleansing gel in our reception area to your hands upon entering the clinic. We will then provide you with a new IIR medical mask to be worn for your appointment. We will also take your temperature. We will also ask you to wash your hands after you have entered the clinic room.
We follow strict protective guidelines regarding the thorough cleaning of the clinic room and communal areas between appointments.
New payment arrangements:
We will not be taking cash or cheques for payment. We do have card payment facilities but to reduce any contact transmission risk, we are happy for you to arrange a bank transfer for your treatment in advance of your appointment if you prefer. Please ask our reception for the details.
While we wait for the vaccine to be rolled out in the coming months, we continue to be in an ongoing battle against this disease, so now is not the time to relax. By this, we mean social distancing, hand washing, and continuing to protect the most vulnerable in our community. So, if you are unwell with any of the symptoms of Covid-19, please stay at home. We will carry out a video consultation with you instead.
If you have any concerns or questions about Covid-19 Clinic Safeguarding, please contact us to discuss.
Updated 5th January 2021