We are open for face to face osteopathic treatments for all patients. We continue to review our strict hygiene protocols for Covid-19 Clinic Safeguarding to keep you and us safe.
What is the Covid-19 Clinic Safeguarding Policy?
We have assessed and planned the safest way to run the clinic in light of the ongoing pandemic. Our continually changing risk control policy is on strict guidelines from our regulatory body GOSC (General Osteopathic Council) and the Institute of Osteopathy. We work with Therapy & Life Centre closely. So we want to ensure that our clinic is the safest possible environment. This means for both our patients and indeed us.
We wish to reassure you that we are doing everything possible to maintain your visit’s safest practices. We have carried out a full risk assessment and have important hygiene and infection control protocols in place. It is for our Covid-19 Clinic Safeguarding Policy which you are welcome to view on request.
What you’ll notice:
These are some of the changes you will notice before and during your appointment.
Before your appointment:
Before your appointment, we will contact you the day before. We will complete a pre-screening questionnaire to ensure face-to-face treatment is safe to go ahead.
Should you be in a vulnerable category, we will need to assess you. We will establish if you need to visit the clinic. A video consultation might be more appropriate.
Have you been self-isolating? Have you been in contact with anyone with Covid or experienced symptoms of Covid? If so, we cannot treat you.
When you visit the clinic:
We have spread out our appointment times. We have 15-minute gaps between patients to allow time for cleaning/aerating the room. The aim is also to avoid patient crossover in the reception area. However, we do ask that you do not arrive early or late for your appointment.
When you arrive, we will ask you to wait outside the clinic until we come to collect you. Please press the intercom buzzer for Room 1 when you arrive. We will take your temperature before you enter the clinic to ensure you are well enough to treat. We will give you a new medical standard mask on your arrival.
Only one patient may enter the clinic room at a time. The only exception is when we are treating a baby/child. Here one parent/chaperone may be present. The chaperone will also need to complete the screening questionnaire.
We do ask you to leave any unnecessary items at home, e.g. bags. However, please bring toys/rattles/books/iPads for your baby/child during treatment as, sadly, we are unable to provide these at present.
PPE & Cleaning Protocols – For you and us
We will all be wearing the appropriate protective equipment (PPE) when you arrive for your appointment. We will wear surgical masks, gloves and an apron for the hands-on treatment.
When you arrive, we will ask you to apply the alcohol-based cleansing gel in our reception area. This cleansing is for your hands upon entering the clinic. We will then provide you with a new IIR medical mask for your appointment and take your temperature. Additionally, we ask you to wash your hands after you have entered the clinic room. We will follow strict protective guidelines regarding the thorough cleaning of the clinic room and communal areas between appointments.
New payment arrangements:
We will not be taking cash or cheques for payment. We do have a card payment facility. However, to reduce any contact transmission, we are happy for you to arrange a bank transfer. Please ask our reception for the details.
We will remain practising social distancing, hand washing, and protecting the vulnerable in our community. Should you feel unwell with any of the symptoms of Covid-19, please stay at home. We will carry out a video consultation with you instead.
If you have any concerns or questions about Covid-19 Clinic Safeguarding, please contact us to discuss.
Updated 11th November 2021